AM SOL
SOL
Complaints procedure
FOR GOODS PURCHASED ON amasol.sk
The complaint procedure was prepared in accordance with Act No. 40/1964 Coll. Of the Civil Code as amended (hereinafter referred to as the “Civil Code”) and applies to consumer goods listed on amasol.sk (hereinafter referred to as the “Goods”), in which case the Buyer's rights from liability for defects (hereinafter referred to as the “Goods”) have been exercised during the warranty period. "Complaints"). Legal relations concerning liability for defects of the Goods between the Seller and a third party who is not a consumer are governed exclusively by the relevant provisions of Act No. 513/1991 Coll. Of the Commercial Code as amended.
The seller is the company Amasol sro, Kpt. Jána Rašu 6, 84101, Bratislava, ID: 46952373.
The Buyer is a consumer who has entered into a contract with the Seller for the purchase of the Goods.
If the Goods show obvious defects, ie especially if the Goods are handed over to the Buyer in a damaged transport packaging, the Buyer is not obliged to take over the Goods. The buyer is obliged to check the goods immediately upon receipt. If there is significant mechanical damage to the shipment, obviously caused by transport, the Buyer has the right not to take it over, which fact the Buyer is obliged to notify the Seller in writing. Without such notification, claims regarding damage to the shipment will not be accepted.
In the event that defects of the Goods occur after the takeover of the Goods by the Buyer during the warranty period, the Buyer is entitled to file a Complaint.
The length of the warranty period is governed by the applicable provisions of the Civil Code, ie its length is 24 months. The warranty period begins to run from the receipt of the item by the Buyer.
If it is a defect that can be removed, the Buyer has the right to have it removed, free of charge and properly. The seller is obliged to eliminate the defect within 30 days of receiving the complaint.
The buyer may request an exchange of the item instead of eliminating the defect. The seller can always replace the defective item with a perfect one instead of eliminating the defect.
If it is a defect that cannot be removed and which prevents the thing from being properly used as a thing without defects, the Buyer has the right to exchange the thing or has the right to withdraw from the contract. The same rights belong to the Buyer in the case of remediable defects, but the Buyer cannot properly use the item due to the recurrence of the defect after repair or due to a larger number of defects.
In the case of other irreparable defects, the Buyer is entitled to a reasonable discount on the price of the item.
In the case of exchanging goods for new ones, a new warranty period begins to run from the date of receipt of the new goods.
Withdrawal from the contract is effective against the Seller from the moment he receives the Buyer's written statement of withdrawal from the contract. The buyer is entitled to withdraw from the contract without giving a reason, within 7 days of receiving the goods purchased at a distance, via the Internet. Upon cancellation of the contract in the event of withdrawal from the contract, the Buyer is obliged to return the goods to the Seller in the condition in which it was received from the Seller, while the Seller is obliged to return the purchase price paid to the Buyer only after receiving the goods from the Buyer.
The warranty does not cover defects, defects and damage to the goods that have arisen as a result of use, wear, misuse or improper treatment of the goods by the Buyer.
Defect liability rights apply to the Seller. When asserting claims for liability for defects, the Buyer is obliged to submit proof of purchase of goods (invoice / cash register block) and to notify the nature of the defect of the goods in writing. The Buyer is obliged to hand over the goods to the Seller together with the accessories. In the case of sending the Goods, the Buyer is obliged to perform all actions necessary to protect the Goods from damage during transport.
The Seller shall proceed in handling the complaint in full compliance with the provisions of Act No. 250/2007 Coll. On Consumer Protection and the Civil Code, and shall inform the Buyer on an ongoing basis by e-mail about the procedure for handling complaints.
In the event of a Complaint, the Buyer shall agree with the Seller on the most suitable form of complaint handling. In case of discrepancies, the Seller is entitled to choose the method of handling the complaint. Taking into account the nature of the complaint, the Seller will offer the Buyer the most suitable solution to the complaint.
This complaint procedure takes effect on April 24, 2021 and is part of the general terms and conditions of the seller. We reserve the right to make changes to the complaint procedure.
You can use it for possible complaints Exchange / complaint form.