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Business conditions

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I. Introductory provisions

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1.1. These General Terms and Conditions (hereinafter referred to as "GTC") govern the rights and obligations of Amasol sro, with its registered office at: Cpt. Jána Rašu 6, 84101 Bratislava, IČO: 46952373, entered in the Commercial Register of the District Court Bratislava I, section: Sro, file no .: 86649 / B, (hereinafter referred to as the “Seller”) and the Buyer (hereinafter referred to as the “Buyer”) upon purchase goods offered by the seller through electronic commerce on the seller's website www.amasol.sk (hereinafter "amasol.sk") and are an integral part of the purchase contract concluded between the Buyer and the Seller at a distance through electronic commerce on the Internet (hereinafter "Purchase Agreement") .

1.2. All relations between the Buyer and the Seller, which are not regulated by these GTC, are governed by the relevant provisions of Act No. 513/1991 Coll. Of the Commercial Code as amended. If the Buyer is a consumer in accordance with § 52 par. 3 of Act No. 40/1964 Coll. Civil Code, as amended, the relations not regulated by these GTC are governed by the relevant provisions of Act No. 40/1964 Coll. Civil Code as amended.

1.3. The rights of the Buyer, who is a consumer arising from Act No. 250/2007 Coll. On Consumer Protection, as amended, and Act No. 102/2014 Coll. On Consumer Protection in the sale of goods or provision of services under a distance or off-premises contract of the Seller's premises and on the amendment of some laws as amended, these GTC remain unaffected.

 

II. Definitions

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2.1. Buyer means a natural person or legal entity that electronically orders goods through an electronic store on amasol.sk.

2.2. Electronic order means a sent electronic form containing information about the Buyer, a list of ordered goods from the e-commerce offer on amasol.sk and the total price of these goods, processed by the e-commerce system. The sent order is a draft of the Purchase Agreement. The purchase contract is created by confirming the order by the Seller via e-mail. By sending an electronic order, the Buyer confirms that he has read these GTC and that he agrees with them. By sending an electronic order, the Buyer accepts all provisions of the GTC and the Complaints Procedure for Consumers as amended on the day of sending the order, as well as the valid price of the ordered goods listed on amasol.sk.

2.3. Goods are all products listed on amasol.sk.

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III. Ordering goods and canceling an order

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3.1. The Buyer can place an order of goods from the Seller through the online store amasol.sk.

3.2. The received electronic order is considered a draft Purchase Agreement and is binding.

3.3. The purchase contract between the Seller and the Buyer is based on a binding confirmation of the electronic order by the Seller via e-mail. The seller is bound by the offer within 21 days of order confirmation.

3.4. The condition for the validity of the order is the completion of all mandatory data in the order form.

3.5. The Buyer has the right to cancel the electronic order without giving a reason at any time before its binding confirmation by the Seller by sending an e-mail to info@amasol.sk. The Buyer shall state the order number in the order to cancel the order. The Seller will confirm to the Buyer the cancellation of the order.

3.6. The seller reserves the right to cancel the order or part thereof in the following cases:
a) in case of incomplete or incorrect completion of the order form by the Buyer.
b) due to the sale of stock or non-delivery of goods to the supplier, the Seller is unable to deliver it to the Buyer within the period specified in these GTC. In the event that this situation occurs, the Seller will immediately contact the Buyer to agree on further action. If the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his account within seven calendar days.

 

IV. Delivery of goods

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4.1. The delivery of the goods is considered to be its acceptance by the Buyer. The method of transport of goods is listed on the website www.amasol.sk in the section "Method of delivery".

4.2. The ordered goods will be sent via the carrier to the name and address of the Buyer as soon as possible within 14 days of confirmation of receipt of the order by the Buyer, depending on the availability of goods in stock.

4.3. The buyer will be informed by e-mail about the delivery date. The seller reserves the right to change the delivery time of the goods. Such change will be notified to the Buyer immediately by e-mail and the Buyer has the right to withdraw from the Purchase Agreement. However, withdrawal from the Purchase Agreement must be immediately notified to the Seller by e-mail at info@amasol.sk

4.4. Ownership of the goods passes to the Buyer upon full payment of the purchase price.

 

V. Prices, payment terms and method of payment

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5.1. The prices listed on the amasol.sk online store are valid at the time of ordering the goods. Prices do not include postage and shipping costs. When sending goods, we use the services of Slovenská pošta and the DPD carrier. The amount of postage / transport is as follows:
a) in the case of purchases up to € 100, the postage is € 5.00,
b) in the case of purchases over € 100  the price of transport is free,

5.2. After placing the order, an order confirmation will be sent to the Buyer's e-mail. Tax document - electronic invoice will be sent to the Buyer's e-mail separately. The Buyer will no longer receive an invoice together with the ordered goods.

5.3. The buyer will make the payment in one of the following ways:
a) payment by card  - with this method of payment, the buyer pays the full amount for the goods specified in the electronic order in advance through the Braintree payment gateway.
b) payment via PayPal - PayPal will pay for your purchase using a payment card or via your PayPal.
c) payment in cash upon receipt of the goods at the Seller's registered office.

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VI. Return / exchange of goods

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6.1. According to § 7 of Act 102/2014 Coll., Goods purchased on amasol.sk can be returned or exchanged without giving a reason no later than 14 working days from its receipt.

6.2. The Buyer's notice of withdrawal from the Purchase Agreement or a request for exchange of goods must be delivered to the Seller by e-mail to info@amasol.sk or via a form designated by the end of the withdrawal period and at the same time the Seller must be properly returned to the Seller in its original condition all documents and documentation that were delivered to the Buyer. The goods must be returned in their original condition, with tags, unworn, undamaged and without signs of use.

6.4. Shipping costs when returning the goods are paid by the Buyer. Goods returned by cash on delivery The seller is not obliged to accept.

6.5. The price for the returned goods (not postage) will be returned to the Buyer immediately after checking the returned goods within 14 days of withdrawal from the Purchase Agreement by bank transfer.

6.6 In the event of non-compliance with any of the above conditions, the Seller will not accept withdrawal from the Purchase Agreement, resp. request for an exchange of goods and it will be returned at the expense of the Buyer.

 

VII. Liability for defects in goods

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7.1. The warranty conditions between the Seller and the Buyer as consumers are governed by the provisions of Act No. 40/1964 Coll. Of the Civil Code as amended.

7.2. Otherwise, the Seller's liability for defects of the Goods is governed by the provisions of Act No. 513/1991 Coll. Of the Commercial Code as amended.

7.3. Complaints and grievances are submitted at the address of the Seller's registered office.

7.4 The Buyer declares that through the Seller's website (especially the section "Symbols for maintenance and care of textiles") he was thoroughly informed about the method of use, maintenance and the dangers arising from incorrect use or maintenance of the product.

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VIII. Privacy Policy

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8.1 Related provisions are set out in the relevant section of the Policy  privacy , which are available via the website Amasol.

 

IX. Alternative dispute resolution

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9.1 The consumer has the right to contact the seller for a remedy (eg by sending an email listed in the contacts) if he is not satisfied with the way the seller has handled his complaint or if he believes that the seller has violated his rights. If the seller responds to this request in the negative or does not respond within 30 days of its dispatch, the consumer has the right to file a motion to initiate alternative dispute resolution of the ADR entity (hereinafter referred to as ADR entity) under Act 391/2015 Coll. legal entities according to §3 of Act 391/2015 Coll. The consumer may submit the proposal in the manner specified pursuant to §12 of Act 391/2015 Coll.  www.mhsr.sk.

9.2 Alternative dispute resolution can only be used by the consumer - a natural person who does not act within the scope of his / her business activity, employment or profession when concluding and fulfilling the consumer contract. Alternative dispute resolution only concerns a dispute between a consumer and a seller arising out of or in connection with a consumer contract. Alternative dispute resolution only applies to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute is less than EUR 20. The ADR entity may require the consumer to pay a fee for initiating ADR up to a maximum of EUR 5 including VAT.

9.3 The consumer may also lodge a complaint through a platform available online at  http://ec.europa.eu/consumers/odr/index_en.htm .

9.4 The consumer submits a proposal for ADR in writing or electronically in the case of purchase, complaint of goods or withdrawal from the purchase contract. These are purchases with a minimum of 20 EUR.

9.5 ADR entities in Slovakia are:

 

9.6 The consumer may also use the online complaint form. This service is provided by the European Union and is available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.  This online complaint service is called the RSO (Online Dispute Resolution) platform.

9.7 The submission of a proposal is subject to a maximum amount of EUR 5, including VAT, and is paid by the applicant (consumer).

9.8 ADR should not take more than 90 days and will result in either an agreement between the parties or an ADR entity, which is not binding on the trader. The entrepreneur is obliged to be cooperative in the process of alternative dispute resolution. He is fined EUR 500 to EUR 10,000 for breaching this obligation.

9.9 The issue of ADR is regulated by Act No. 391/2015 Coll., The Act on Alternative Dispute Resolution, in which you will find more information.

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X. Final provisions

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10.1 These GTC have been updated on 24.04.2021. The seller reserves the right to change these GTC.

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